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This page sets out how sm8 handles your account, your data and your transactions — including those made through Touch 'n Go eWallet, DuitNow and FPX. Access to sm8 depends on local law and is available only where local regulations permit.
Our legal terms cover the relationship between you and sm8 from the moment you open an account. Every transaction you make — whether through Touch 'n Go eWallet, DuitNow or FPX — is subject to these terms, and the records of those transactions are retained in your account dashboard after login. When you use sm8, you agree that your account data, wallet activity and session history are handled in line with this policy. We do not share your payment details with parties outside the scope of processing your transactions. Your DuitNow and FPX records are logged against your account and are visible to you through the transaction history section. Availability of sm8 and all features within it depends on local law. We do not make representations about legal status in any jurisdiction we have not confirmed. If your region's regulations change in a way that affects access, we will communicate that through your registered account contact. Where access is restricted by local law, those restrictions apply regardless of this policy document. Questions about specific jurisdictional coverage should be directed to our support team through the contact paths listed further down this page.
Not every part of your sm8 experience is governed by the same policy layer. Here is how scope is divided across the four main areas of your account.
Your login credentials, session data and account settings are fully within scope. This covers the email login flow, account verification steps and any changes made to your profile after authentication. All of this is governed directly by our terms.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow and FPX fall within our transaction policy. Records of these are held in your account dashboard. Third-party processing timelines sit outside our direct control once a transfer leaves our system.
Game titles available from JDB, Spadegaming, Habanero and CQ9 are provided under their respective studio licensing arrangements. We make those titles accessible through our lobby; the content rules for each title are set by the studio, not solely by this policy.
External services — including your bank's FPX interface, your Touch 'n Go eWallet app and any device-level security settings — operate under their own terms. Our policy does not extend to how those services handle data on their end.
You have practical actions available to you under this policy. Start with your account dashboard, which shows your transaction history, session records and current account details after login. If you spot an error in your registered email, phone number or payment method label, the account settings section is where you correct it — follow the fields and verification steps shown there. For questions about how specific data is held or used, our support team handles policy queries directly. You do not need to escalate through a third party — the contact paths on this page connect you to the right place. If you want to request a record of what data we hold, or raise a concern about how it has been handled, state that clearly when you write in so the team can route it correctly. All requests are acknowledged and we aim to respond with a clear answer, not a holding reply.
Log into your account and open the transaction history section. All Touch 'n Go eWallet, DuitNow and FPX activity is listed there with timestamps. If a record looks wrong, note the date and amount before contacting support.
Account settings holds your registered contact information and linked payment labels. Follow the fields shown in that section to update details. Some changes require a verification step — the instructions appear inline as you edit.
Write to us through the support contact path on this page and mark your message as a policy question. Include your account reference so the team can locate your records without asking you to repeat information.
If you want to know what data we hold and how long we keep it, send a specific request through our support channel. State your account email and what you are asking about so we can give you a direct answer rather than a general reply.
Policy questions, account correction requests and data enquiries all come to the same support team. Use the path that suits your situation — live chat for quick account questions, email for anything that needs a written record, and the account contact form for formal policy requests.
Open the chat widget from any page after logging in. Use this for account access questions, transaction record queries and any policy point you want clarified quickly. Available through the account dashboard.
Send policy and data handling requests to our support email, available in the contact section of your account settings. Email creates a written record of your request and our response — useful for formal queries about data retention or account corrections.
The contact form in your account dashboard routes your message directly to the policy team. Include your account reference and a clear description of what you are asking about so we can respond without a back-and-forth for basic details.
Your account security and data handling are treated as operational requirements, not optional features. Here is what we do across the four areas that matter most for your peace of mind.
Transaction records, session logs and account details are retained for as long as your account is active and for a period after closure as required by our operating obligations. You can view your current records in the account dashboard at any time after login. Retention periods for specific data types are available on request through our support channel.
We use cookies to keep your session active across pages and to remember your lobby position when you return. Cookie settings are managed through your browser. Functional cookies are required for account login; analytics cookies can be adjusted. The cookie settings section in your account preferences shows what is currently active.
Your account is protected by credential-based login. Any changes to your registered email or linked payment method — including your DuitNow or FPX details — require verification through the steps shown in account settings. We do not ask for your password through support channels; any message requesting it should be reported to us immediately.
When our legal terms change in a way that affects your account, we notify you through your registered contact. The current version of this policy is always shown on this page. If you have a question about a recent change, contact us through the support paths listed on this page and reference the section you are asking about.
These are the questions we hear most often about how our legal terms work in practice.
Log into your account and open the transaction history section from your dashboard. Every Touch 'n Go eWallet, DuitNow and FPX transaction is listed there with dates and amounts. If a record looks incorrect, note the details and contact our support team through live chat or email.
Go to account settings after logging in. The fields for your registered email, phone number and linked payment labels are editable there. Some changes trigger a verification step — follow the instructions shown inline. If you get stuck, our support team can walk you through it via live chat.
Our legal terms cover how we make that content accessible through the sm8 lobby. The content rules for individual titles — including bonus round mechanics and prize structures — are set by each studio. We can point you to the relevant studio information if you have a specific question about a title.
Access depends on local law and is available only where local regulations permit. We do not confirm availability for specific regions beyond what is shown during the account registration process. If access is restricted in your area, the account page will reflect that when you attempt to register or log in.
We retain data for a period after account closure as required by our operating obligations. The exact retention period for specific data types is available on request. Contact our support team by email, state your account reference and ask specifically about data retention — we will give you a direct answer.
Contact our support team immediately through live chat or email. Do not wait. Change your login credentials through account settings as a first step, then report the issue. We do not ask for your password through any support channel — if someone does, report that contact to us as well.