App / Live
These terms set out how your sm8 account works — what you agree to when you open one, how transactions through Touch 'n Go eWallet, FPX and DuitNow are handled, and where our lobby is available under local law. Read through before you start; the rules here apply each time you log in.
By creating and using an sm8 account, you confirm that you have read, understood and accepted these terms in full. Access to the lobby — slots from JDB, Spadegaming, Habanero and CQ9, live dealer tables, crash games and the sportsbook — is conditional on your continued compliance with every clause here. We reserve the right to suspend or close an account where a breach is identified, and we will notify you through your registered contact details before or at the point of action where circumstances allow. Transactions processed through Touch 'n Go eWallet, FPX and DuitNow are each governed by their respective payment-provider terms in addition to ours. If a conflict arises between a payment provider's clause and ours, the payment provider's terms take precedence for that specific transaction. All other matters relating to your account balance, session records and lobby access fall under the terms on this page. Availability of the platform depends on local law and is accessible only in eligible regions. We do not represent that access is lawful in every jurisdiction — you carry the responsibility of confirming that using this platform complies with the rules that apply where you are. The current status of your account, including any restrictions applied, is shown in your account dashboard after login.
These terms do not apply equally to every part of your experience. Some areas are governed fully by this policy; others involve third-party rules that sit alongside ours. Understanding the scope helps you know where to direct a query when something comes up.
Your login, session behaviour and account eligibility fall entirely within these terms. Any restriction placed on your account — temporary hold, access review or permanent closure — is actioned under the clauses here.
Deposits and withdrawals via Touch 'n Go eWallet, FPX and DuitNow are co-governed: our terms set the account-side rules; each payment provider's own terms cover the transfer side. Both sets apply simultaneously.
The lobby — including game titles from JDB, Spadegaming, Habanero and CQ9, live tables and the sportsbook — is covered by these terms for access and conduct. Game mechanics themselves are set by each studio's configuration.
Links, embedded feeds or tools from outside this platform are not covered by our terms. We are not responsible for the content or policies of any third-party service you reach from within the lobby or account pages.
These terms give you a defined set of practical actions you can take regarding your own account. You are not a passive party — if something in your account record looks wrong, or you want to understand how a specific clause applies to your situation, there are clear paths to follow. Your account dashboard after login shows the current state of your wallet balance, transaction history and any active restrictions. That's your first stop before raising a formal query. For corrections to account details — registered email address, contact number or linked payment method — the update fields are inside your account settings. Changes take effect after we verify the request, and we may ask you to confirm your identity before applying them. Keep your contact details current; we use them to reach you about clause updates or account actions.
Your full transaction and session history is accessible in the account dashboard after login. Use this to check wallet movements, lobby activity and any adjustments applied to your balance.
Update your registered email, phone number or linked payment method — Touch 'n Go eWallet, FPX or DuitNow — through account settings. Identity verification may be required before changes go live.
If a term on this page is unclear or you believe it has been applied incorrectly, open a support ticket and quote the specific clause. Our team reviews each query against the current published version of these terms.
For anything that cannot be resolved through self-service — disputed transactions, access issues or account closure — contact us directly. Details of each support channel are in the support section below.
If a clause in these terms raises a question, or you need to report an account issue covered by this policy, use one of the contact paths below. Quote your registered account email and the specific term or transaction reference when you write in — it speeds up our review considerably.
Open the chat widget from any page inside your account. It connects you to our support team and is the fastest way to get a terms-related question answered during your session.
Send a written query about these terms to our support address listed on the contact page. Include your account email, the clause number or subject, and a brief description of your question or concern.
The Help Centre inside your account lists common terms questions and the steps to resolve them. Check there first — many clause queries are answered with direct links to the relevant policy section.
We keep these terms current and accessible. When a clause changes, we notify registered accounts through the contact details on file before the updated version takes effect. The version date is shown at the top of this page so you can confirm you are reading the current terms.
We retain your account records — session logs, wallet transactions and identity documents — for the period required by applicable rules. After that period, records are deleted or anonymised. The current retention period is noted in our privacy policy, linked from the account dashboard.
We use functional and analytics cookies to keep your session active and to understand how the lobby is used. Cookie settings can be adjusted through your browser. Disabling certain cookies may affect how account features load during your session.
Your password and any one-time verification codes are yours alone — we will never ask for them through chat or email. If you receive an unexpected request for your credentials, report it to support immediately using the live chat channel.
If you believe a term should be reviewed or has been misapplied to your account, submit a written request through email support. We review each submission against the published version and respond with a written outcome referencing the specific clause.
These are the questions we receive most often about the terms that govern your sm8 account. Each answer reflects the current published version of this policy.
These terms apply to your sm8 account and all activity carried out through it — lobby sessions, wallet transactions via Touch 'n Go eWallet, FPX or DuitNow, and any support interactions. Access is available only where local law in your region permits it.
We notify your registered contact — email or phone — before an updated version takes effect. The revised terms are published on this page with a new version date. Continued use of your account after that date means you accept the updated terms.
Yes. Your full transaction history is available in the account dashboard after login. If you need a formal export or a specific date range that is not visible in the dashboard, contact support by email and quote your account reference.
Go to account settings after login and use the update fields for email, phone number or linked payment method. We may ask you to complete an identity check before the change is saved, particularly for payment-method updates tied to Touch 'n Go eWallet or DuitNow.
Open a support ticket through live chat or email, quote the clause you are querying, and describe the situation briefly. Our team checks the query against the current published terms and responds in writing with the outcome and the basis for our decision.
Game studios including JDB, Spadegaming, Habanero and CQ9 supply game content to our lobby. Their configuration governs individual game mechanics. Our terms govern your account access, wallet and conduct within the lobby — both sets apply where relevant.